Payments will be processed in USD, EUR, or GBP, with prices displayed in your local currency for convenience. If your chosen currency differs from the billing currency, you may incur additional fees, such as international and foreign exchange fees. Tutorludi is not responsible for these fees or currency fluctuations.
Tutors are charged a service fee known as the “Tutorludi Commission” for using our platform. This fee is applied to each lesson at a specified rate. We reserve the right to adjust this commission and will notify Tutors of any changes in advance.
To request a refund, please email support@tutorludi.com with the lesson date and time, the reason for the refund, and your Tutor’s name. Refund decisions will be made within 30 days at our discretion and within legal bounds.
Different purchases like lesson packages, subscriptions, and group classes have specific refund policies. For subscription-related refunds, refer to the Tutorludi Subscription Services Term.
In case of a chargeback by banks or third-party processors, we may suspend your account access. Users are responsible for fees or costs resulting from chargebacks or payment disputes.
Inactive accounts for over 180 days may be suspended, and any remaining balance will expire. Deleting your account will also result in the balance expiration. No refunds or compensation will be provided for unused balances or scheduled lessons/classes in case of account suspension or termination due to policy violations.
Payment processing is handled by third-party processors for secure transactions. We do not collect or store billing information, which is managed by these processors.
The platform supports various payment methods, and all service payments are made through it. Students bear transaction fees, and Tutors are paid for each confirmed lesson/group class, with fees deducted from the payout.
Auto-refill options are available for purchasing lesson hours, enabling automatic charges when the balance is low. You can adjust or cancel these settings at any time.
Please note that Tutorludi does not provide financial services or advice. Payments are strictly for accessing tutoring services, and any fraudulent or illegal payment activities are prohibited.